Terms of Service
Last Updated: 2025-11-23
If you have any questions about this document, please contact us at [email protected].
Introduction
Section titled “Introduction”Welcome to Vekora (“we,” “us,” or “our”). By accessing or using our services (the “Service”), you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all visitors, users, and others who access the Service. If you are using the Service on behalf of an entity, you represent that you have the authority to bind that entity to these Terms.
The Legal Ecosystem
Section titled “The Legal Ecosystem”These Terms are the main agreement between you and us. However, specific aspects of our relationship are governed by the following supplementary documents, which are incorporated into these Terms by reference:
- Acceptable Use Policy (“AUP”): Defines forbidden activities and content.
- Privacy Policy & Cookie Policy: Explains how we collect and use personal data.
- Data Processing Agreement (“DPA”): Governs our processing of personal data on your behalf (GDPR/CCPA compliance).
- Service Level Agreement (“SLA”): Defines our uptime guarantees and credit remedies.
- Security Policy: Outlines our internal security measures and compliance certifications.
- Bug Bounty Policy: Guidelines for responsible security research and reporting.
- Copyright Policy: Procedures for DMCA/Copyright infringement notices.
- Subprocessor List: A list of third-party vendors we use to provide the Service.
In the event of a conflict between these Terms and the DPA, the DPA shall control regarding data processing. For all other conflicts, these Terms control.
Account Registration and Security
Section titled “Account Registration and Security”To use the Service, you must register for an account. You agree to:
- Provide accurate and complete information.
- Maintain the confidentiality of your credentials.
- Promptly notify us of any unauthorized access to your account.
You are responsible for all activities that occur under your account, including the activities of your employees or third-party integrations.
Intellectual Property Rights
Section titled “Intellectual Property Rights”- Our IP: The Service, including its “look and feel,” source code, algorithms, and documentation, remains the exclusive property of Vekora and its licensors.
- Your Content: You retain all rights, title, and interest in and to the code, data, and applications you deploy on the Service (“User Content”).
- License to Host: By deploying User Content, you grant us a worldwide, non-exclusive, royalty-free license to access, use, reproduce, and display your User Content solely as necessary to provide, maintain, and troubleshoot the Service.
Fees and Payment
Section titled “Fees and Payment”- Subscription: Services are billed on a subscription basis or usage basis (e.g., metered compute/storage) as detailed on our pricing page. You agree to pay all applicable fees.
- Taxes: Fees are exclusive of taxes. You are responsible for all applicable sales, use, or value-added taxes.
- Refunds: Except as required by law or explicitly stated in our SLA, all fees are non-refundable.
Termination
Section titled “Termination”- By You: You may terminate your account at any time via the account dashboard.
- By Us: We may suspend or terminate your access immediately, without prior notice or liability, if you materially breach these Terms or the AUP.
- Effect of Termination: Upon termination, your right to use the Service will immediately cease. We will handle the deletion or return of your data in accordance with our DPA and Privacy Policy.
Warranty Disclaimer
Section titled “Warranty Disclaimer”Except as expressly set forth in the SLA: The Service is provided on an “AS IS” and “AS AVAILABLE” basis. We disclaim all warranties of any kind, whether express or implied, including fitness for a particular purpose, non-infringement, and merchantability. We do not guarantee that the Service will be uninterrupted or error-free.
Limitation of Liability
Section titled “Limitation of Liability”To the maximum extent permitted by law:
- Indirect Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.
- Liability Cap: Our total liability for any claim arising out of these Terms or the service shall not exceed the amount you paid us for the Service in the twelve (12) months prior to the event giving rise to the claim.
Indemnification
Section titled “Indemnification”You agree to defend, indemnify, and hold harmless Vekora from and against any claims, damages, obligations, losses, and expenses arising from:
- Your violation of these Terms or the AUP.
- Your User Content (e.g., if your deployed app infringes on third-party rights).
Governing Law
Section titled “Governing Law”These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in that jurisdiction.
Changes to Terms
Section titled “Changes to Terms”We reserve the right to modify these Terms at any time. We will provide notice of significant changes via email or a dashboard notification. Continued use of the Service after changes become effective constitutes your acceptance of the new Terms.